We only use the very best delivery courier working with UPS to ensure your order arrives on 3 business days.
$10.00 Domestic Shipping for UPS (Est. delivery 3 business days).
$17.00 Domestic Shipping for UPS (Est. delivery 3-7 business days).
Free shipping for all orders over $150
We hope you love your purchases from CosmoPole.shop. We understand that sometimes you need to return an item for an exchange or refund.
If you need to return an item, please send it back unworn and unwashed within 14 days of receipt. While we understand you may need to try garments on, please ensure all items are tried on with underwear and are not damaged by the transfer of make-up or deodorant, unaltered with original tags attached and in original condition.
We reserve the right to refuse the return if the item have been worn, soiled, laundered or altered in any way.
Socks, legwarmers, grips, clearance items, lingerie, sales items are not eligible for return.
COMPLETE OUR RETURN FORM
You can download our return form here. Please ensure the whole form is completed – if you do not include your name and number of order on your form then we will be unable to process your refund.
SEND IT BACK
Send your package back to us at the following address:
6201 Shoup Ave #83
CA 91367, USA
The customer is responsible for their returned items until they are signed for at CosmoPole so we advise you to send your return using a recorded or tracked service and retain proof of postage in the unlikely event of loss.
The costs of returning a non-faulty item is payable by the customer and are non-refundable. If you are asked to return a faulty item, please return the item to us using an Economy service and send us an image of your receipt. We are unable to refund Express or premium postage costs.
Once we have received your returned items, we aim to process it within 72 hours.
If you have requested a refund, you will receive an email confirmation stating we have received your items and that we have processed your refund. Your refund will be to the same account from which you paid unless you request a giftcard to the value of your return. Please allow 5 working days for the funds to arrive back in your account before contacting us.
If you request an exchange, you will receive an email despatch confirmation of the new items you have requested. If the new item(s) you have selected are more expensive then we will invoice you for the difference in price. Exchanged items are send free of charge within the USA or Canada (one exchange per customer).
We have a very thorough checking process for returns and if any returned item is not considered to be in re-sellable condition then we will email a declined return confirmation and return the items to you via an economy postage option at our own expense.
All shipping costs must be pre-paid by the customer
We try to accommodate all exchange requests but if the item you request is out of stock when your return is processed we will contact you via the email address provided by you when you placed your order. If we do not receive a response within 7 days, we will refund the items returned.
In the unlikely event that there is a problem with your order, contact us within 7 days of receipt. While we have a very strict quality control policy, occasionally faulty items can slip through.
Contact us at email@example.com with the subject line “FAULTY ITEM”. Please include a clear picture of the fault and a note of your name and order number. We will do our best to ensure that the issue is resolved to your satisfaction as a matter of urgency. We will send replacement items via the same or an alternative faster method of delivery as the original order.
Please do not return a faulty item to us before contacting us. All suppliers have different protocol and we may not require it to be returned at all.
RETURNS SHIPPING COST
We not do refund the cost of shipping on any return items unless the item is damaged, faulty or an administrative error has occurred on our behalf. This does not restrict your statutory rights to return faulty merchandise.
All shoes must be unmarked (without scuffs), unworn and in new condition. We recommend trying your shoes on in a carpeted area to avoid making them ineligible for a return.
Returns are typically processed within 72 hours of receiving the item. Refunds will take from 2-7 business days after your return has been processed.